CyberGhost VPN Review 2019 – Cheap, But is it Safe?

CyberGhost VPN Review
Reviews

CyberGhost, a Romanian based VPN provider, is one of the finest company that cares about users’ privacy and security. Launched in 2011, the company has earned quite a reputation as a true anonymous VPN, helping hundreds and thousands of people around the world. The company has recently launched its new and updated CyberGhost 7 version that brings new features such as dedicated servers for Netflix, 45-day money back guarantee, PPTP, L2TP/IPSec, and OpenVPN protocols for 3000 servers across 60 countries.

In our CyberGhost VPN review, we will test the service from all perspectives to see how it works, and whether it provides the support a VPN user is looking for.

CyberGhost VPN Overview

Ease of useOne-click connect
VPN Servers3000+ VPN servers in 60 countries
Refund Policy45-day money back guarantee
Free trialYes, 24 hours
EncryptionAES 256-bit encryption and OpenVPN
NetflixWorks on some servers
Torrent friendlyYes, dedicated servers
JurisdictionOut of 14 eyes
Support24/7 live chat support

Pros of CyberGhost VPN

1. Additional Security Features

Secure 256-bit AES encryption:

CyberGhost VPN uses 256-bit AES encryption, which is an industry standard protocol to keep user’s activity safe and secure. This is the most advanced symmetric-key algorithm that ensures all the communication is private with no chance of intrusion from third-party sources.

Block Ads & other privacy threats:

Annoying popups and malware are an everyday thing, especially for Windows users. CyberGhost offers its users option to add an additional layer of security to avoid these unwanted attacks. This is available under “Extra Features,” where you will have the option to enable the following services:

  • Block ads & malicious websites: Removes ads and harmful websites.
  • Block online tracking: Removes websites that are tracking browsing behavior
  • Data compression: Compresses web content including images, hence saving mobile data.
  • HTTPS redirect: This ensures using HTTPS version of the website, for secure browsing.
  • Extra speed: This option enables you to always connect to the fastest server. It is enabled by default.

To enable pre-protection feature, you simply need to follow the below illustrated steps:

CyberGhost Blocks Ads CyberGhost Pre Protection

NoSpy Servers

There is an important question that we assume everyone asks; Is CyberGhost safe to use? To answer this, we run multiple tests on the servers to check the strength and stability of the connection.

The company provides a robust 256-bit AES encryption that is the highest-encryption level available. They operate from Romania where the jurisdiction of the 5 Eyes and even 14 Eyes don’t apply. Which is why they claim not to keep any user logs as the jurisdiction of Romania doesn’t force the VPN provider to retain any data of customers.

These NoSpy servers are being maintained and operated by the team of CyberGhost VPN which makes all the data of customers remain in-house, reducing the possibility of a data leak or spying. This doesn’t mean that they keep logs, but they maintain only connection logs and that too in-house.

Automatic Kill Switch

When you’re on a VPN, all the incoming and outgoing browsing is encrypted, hence giving no loopholes to data snoopers to invade your privacy. However, you might experience connection drop issues while on the VPN, this exposes your original IP. While using CyberGhost VPN, we noticed minimal drops in connection, but thanks to its Kill Switch feature which stops the program we were using until it connects to the VPN again.

2. Global Reach

It has currently over 3000 servers in 60 countries. At the time we’re reviewing the service, the active servers count was 3260 with USA, Germany, UK, and France having the maximum servers. A full list of servers is available online, you may refer to it to connect to the best server. Also, CyberGhost VPN offers dedicated servers for streaming and torrenting, which automatically finds the fastest and closest server for optimum performance.

Torrenting is Safe with CyberGhost

Not all VPNs are torrent friendly, but CyberGhost VPN is. The company has done quite some work in optimizing servers for torrent/P2P. You may not find this information on the website; however, in native apps, you’ll see a dedicated option for torrent only.

CyberGhost for Torrenting P2P

Once you click “Torrent Anonymously” option, you will find a list of servers that are good to use for torrenting. We’ve downloaded a bunch of music and media files to check the strength of the servers. There wasn’t any disconnection, and the reception was quite impressive.

Dedicated Servers for Streaming (Netflix, Hulu & Others)

Netflix crackdown on VPNs has become a regular thing now. Very few VPNs can stream Netflix globally, and CyberGhost is one of them. The company has dedicated streaming servers for Netflix (and many others), which keeps changing its IP addresses to avoid any blockage from Netflix side.

Note: Not all servers work with Netflix. We had multiple tests; US and Canada were the ones worked for us, while we didn’t have any success with the UK and the Netherlands.

3. Protocols Supported

CyberGhost VPN provides all the industry-standard protocol that is essential in protecting your data and privacy online. The list includes PPTP, L2TP-IPSec, OpenVPN and IKEv2 protocols, each serves a different purpose and choosing the right one can significantly improve the VPN performance. For example, PPTP protocol is recommended for streaming as it has minimal layers of encryption, and good for faster browsing, while OpenVPN is to deal with steep censorship boundaries.

4. Easy to Use Native Apps

One of the essentials a good VPN provider must offer is the availability of apps and compatibility; CyberGhost VPN stands out in this area. With native apps available on all major operating systems including Windows, Mac, Linux, Android, and iOS, the company delivers a package of convenience to its users.

It took us less than 2 minutes to download CyberGhost app on our PC, and another 60 seconds to go anonymous online. It also extends its support to Routers, which makes it easier to enable encrypted connection across multiple devices. And if you own a bunch of devices at home, CyberGhost secure VPN lets you connect up to seven devices at a time.

Works Great with Amazon Fire TV and Fire Stick

Not just it is compatible with commonly used OS and devices, but the company also offers full support on Smart TVs and streaming boxes. A feature-rich app for Amazon Fire TV and Amazon Fire Stick is available. It caters to a buffer free entertainment you can browse from anywhere with fast servers to choose from. All you need is to download CyberGhost VPN, use your login details and configure VPN on your Amazon Fire TV and Amazon Fire Stick.

For Amazon Fire Stick, you need to go to the Amazon app store and download CyberGhost app to your Fire Stick. Connect the app to your device and start streaming from anywhere. This offering is a plus in the CyberGhost 7 upgrade.

CyberGhost Takes Kodi Streaming to the next level

Among many other reasons, CyberGhost is a go-to VPN among streaming lovers. It has engineered dedicated servers that especially caters video streaming needs. We were able to easily configure the VPN on Kodi box to watch content on BBC iPlayer. Speed was pretty impressive, and we didn’t experience any disconnections during the session.

5. CyberGhost Pricing Plan

It offers three different pricing plans to its users. The monthly plan is a bit expensive, costing $12.99. Looking at the industry benchmark pricing, it is an overpriced VPN if you go with a monthly plan. However, to save money with CyberGhost, commit to long-term options and save up to 75% discount. Here is the breakdown of its pricing:

CyberGhost Price and Discount

$3.50 per month on the 18-month plan is super-low, that is why we’ve considered adding CyberGhost in our cheap VPNs list also.

It offers a variety of payment methods for the convenience of its users. You have the option to use a Debit/Credit card, PayPal, and BitPay method to buy the VPN account. BitPay is a bonus here as it comes in handy for users who want to do an anonymous transaction, or those residing in a jurisdiction where VPN is not accessible.

45-Day Money-Back Guarantee Is A Game Changer

CyberGhost VPN claims to offer a 45-day refund policy if you are not satisfied with the VPN provider. You can request a refund if at any point of time you feel like the app is not above standards or it doesn’t suit your needs. We wanted to inquire further on the limits of these offers, so we decided to seek help from the live chat support.

The customer representative guided us that the 45-day money back guarantee is for the 6-month plan and above. While if you have purchased the one month plan, then the return can be requested in 14 days only. This is something not mentioned on the website. Also, there is no restriction on the bandwidth; you can browse as much as you like and still request a refund within the mentioned time frame.

6. Very Active Customer Support

You’ll get the experience of 24/7 live chat support with CyberGhost VPN. Extraordinarily talented and technical staff is always there to help you out with all the queries; no chatbots, real humans serve you better. It also has a knowledge base section where you can find FAQs that might help to solve your problem. We give a high rating to CyberGhost because of this offering also, as not all the VPN providers extend round the clock assistance to its customers.

7. CyberGhost VPN Doesn’t Keep Logs

Almost every VPN provider advertise “Zero-logging” as their primary focus, but in actuality, only a few fulfill the promise of keeping no logs. During our review assignment, we looked at the details carefully to find out if CyberGhost is a safe VPN to say. With all honesty, we didn’t find any suspicious statement made by the company. They have a fair privacy policy which is clearly stated on the website.

CyberGhost VPN No-Log Policy

In addition, they are the first to introduce Transparency policy which mentioned the amount of user data requests they receive, but they don’t submit customer data.

CyberGhost VPN Cons

Average VPN Speeds, Slower Than ExpressVPN & NordVPN

Speed is an essential element to consider when testing a VPN service. We gave it more weightage as VPN users tend to use it for streaming also, and slower speed would result in letdowns. To run our tests, we have set a benchmark of speed with and without a VPN connection.

Here’s our benchmark speed without a VPN connection:

Our Internet Speed

We tested CyberGhost VPN servers on the same connection, and unfortunately, we didn’t get the expected performance. We took four regions and tried to test servers located in:

  • Amsterdam
  • Hong Kong
  • New York
  • London

EU Server (Amsterdam)
Ping: 41ms
Download: 51.10 Mbps
Upload: 21.10 Mbps

Asia Server (Hong Kong)
Ping: 299ms
Download: 4.19 Mbps
Upload: 4.01 Mbps

US Server (New York)
Ping: 189ms
Download: 19.46 Mbps
Upload: 7.03 Mbps

UK Server (London)
Ping: 69ms
Download: 5.79 Mbps
Upload: 14.96 Mbps

CyberGhost VPN Speed Test

The speed is not something we’ll be counting on. We were disappointed with the speed test as it came out to be an average VPN speed. Considering the $12/month, it should give ultra-fast speeds. There is a need for improvement in this department.

Do We Recommend CyberGhost VPN?

Yes, we do!

It’s relatively a good VPN to use as you get top-level of online protection all the time. The last time we did CyberGhost review, results weren’t that good. However, in the course of a few months, we believe that they have made a significant improvement in the service. So far this company has not been involved in any incident of data leaks, IP leaks and retaining user’s data. So, it practices strict no-logging policy which is in good faith of VPN users.

Easy-to-use applications are great to use; we have a smooth experience. It works with Netflix and torrenting is also allowed. The diversified sever availability is also a huge plus to the service; you get a virtual passport to 60 countries in a single click.

Prices of CyberGhost VPN concerned us a little. There are good options available in the market which are more economical, so this is one area where the company needs to ponder. Also, speed wasn’t that good; we would like to experience better speed next time we do CyberGhost review.

So that’s an in-depth review of CyberGhost from our VPN Expert team. We’d certainly like to hear your experience with the VPN company. So let us know what good and bad you’ve seen in the service.

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